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Frequently Asked Questions:
Q. How can I download and install your game?
A. Please, follow installation instructions available on our
website.
Q. How can I purchase the full version of your game?
A. Please, follow online purchase instructions available on
our website.
Q. I have no idea what a DUI is. Where do I get the DUI from?
A. DUI is a device user identification text string and depend
from mobile OS:
Windows Mobile: DUI is the same as device
Owner Name. You can find and define your "Owner Name"
by opening the "Settings" application on your Smartphone.
This can usually be found from the "Programs" or
"Start" menu. Scroll through the menu until you
see the "settings" item, and then open it. You will
then need to look for the "Owner Information" item,
which is normally on the second page of settings.
Palm: DUI is the same as HotSync ID. Your
HotSync ID appears in the top-right of the screen on your
handheld when you complete a HotSync to your PC or Mac.
Symbian: DUI is the same as IMEI number.
The IMEI is the unique ID of your phone. To retrieve this
on your phone key in: *#06#
Q. Why does not my Unlock Key work?
A. It is usually because your DUI has been incorrectly entered
when you purchased/registered your software. Please make sure
that the capitalization is correct and that there are no spaces
at the beginning or end of the DUI. If yes please send right
DUI to us again and we will provide you with right Unlock
Key.
Q. Which game version do I pick for my mobile device?
A. Look at the Compatibility list, find the model of your
mobile device and download appropriate installation package.
Q. How do I know the model of my mobile device?
A. If it’s not on your mobile device (front or back), look
in the instruction manual that came with it. Find Specifications,
then System Information and then the operating system for
you device.
Q. What do I do if I get an error message when trying to
execute installation package?
A. This usually happens with incomplete downloads of installation
packages. Simply delete old installation file, download installation
package once again and try executing it.
Q. I’ve deleted installation package from my PC. Now I need
it again. How can I get it?
A. You can download installation file again from the site
where you purchased the game. Simply use the appropriate download
service at one of these sites (Handango, ClickGamer, PocketGear,
PocketLand, PalmGear).
Q. How do I know when you release free updates and upgrades
for my game?
A. All updates and upgrades are announced on our site, our
partner sites and mobile software news media sites. To get
the upgrade, download the installation package again from
the site where you purchased the game.
Q. How much memory I need to run your games?
A. Pocket PC: As a general guideline, you should have at least
8 MB of free RAM before running our games. Most of our games
will indicate if there isn't enough memory available. If you
have crashes or weird symptoms you should check that you have
enough memory and/or perform a soft reset of your device.
Palm OS: Our software utilizes both your RAM and the free
storage memory while running. In order to run our games, you
might have to free up some space on your Handheld (not on
a storage card). When running our game from a storage card,
Palm OS will copy it to main memory first, then run it from
there, so installing on a storage card will not help you with
memory issues.
Symbian OS: You should have at least 2 MB of free memory on
the phone and about 2 MB on memory card if You prefer to install
game on Your memory card.
Q. How do I uninstall or remove game from my handheld?
A. Pocket PC:
- From the Start menu, select Settings > Remove Programs
(under the System tab)
- Next, find the game in the list that you wish to uninstall
- Select the game and click "Remove"
- At this point you will be asked to confirm your request.
To do so, tap 'Yes'
- With some games there will be further steps. Make sure to
follow all on-screen instructions.
- Click "ok" in the top right corner when finished
Palm OS:
- Open the Application menu on your Palm device (tap in the
top-right corner of the screen)
- Select the 'Delete' option
- Select the game you wish to remove and click "Delete..."
- At this point you will be asked to confirm your request.
To do so, tap 'Yes'
- Click "Done" when finished
Symbian OS:
- Open the Tools menu on your Symbian device
- Open App. Manager
- Next, find the game in the list that you wish to uninstall
- Select the 'Options' option by left softkey
- Choose 'Remove' option
- Choose 'Yes' option by left softkey
If you encountered the problem not covered in here or still
have problems after following our instructions, simply send
an email to support.hitech@herocraft.com with detailed description
of the problem. We’ll try to fix the problem or suggest an
alternative within 1-2 business days.
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